Return Policy

Return Policy | At PALMONDAY, we stand by the quality of our products. Due to the nature of our business, all sales are final. We do not accept exchanges or process returns for "change of mind" or sizing issues.However, we want to ensure you receive your items in perfect condition. We gladly accept returns only for defective or damaged products.

1. Eligibility for Returns To qualify for a return on a defective item, the following conditions must be met:

• Reporting Window: You must contact us within 7 days of the delivery date.
• Condition: The item must be unused, in its original packaging, and include all tags.
• Proof: You must provide clear photo or video evidence of the defect or damage. [1, 2]

2. How to Initiate a ReturnIf you received a defective item, please contact our support team at support@palmonday.com with your Order Number and the photo evidence. If your return is approved, we will provide you with a return shipping address and instructions.3. RefundsOnce your defective item is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
• Shipping costs are non-refundable. [1]

4. Non-Returnable ItemsCertain items cannot be returned under any circumstances, including:

• Products damaged due to normal wear and tear, misuse, or improper care.
• Items without their original tags or packaging.

5. ExchangesBecause all sales are final, we do not process exchanges. If you would like a different size or style, please place a new order on our website.